Shipping Policy
Product Boxes Shop enforces clear shipping protocols to guarantee transparent fulfillment across all custom packaging orders. Review our operational guidelines below before placing orders.
1. Shipping Coverage & Complimentary Outbound Freight
We manufacture and ship custom packaging solutions to commercial and residential destinations throughout the contiguous United States, Alaska, Hawaii, and Canada. Standard ground freight within the contiguous United States is provided free of charge (included in custom quotations). International dispatch to additional global destinations can be arranged upon request during the initial quote phase.
2. Order Processing & Manufacturing Timelines
Every order is manufactured to custom structural specifications. Physical manufacturing commences only after artwork proof sign-off, structural specification sign-off, and payment confirmation are complete.
Standard manufacturing lead times range between 8 and 12 business days depending on order volume, material availability, structural complexity, and custom embellishments. Estimated lead times reflect manufacturing duration and do not include carrier transit time.
3. Shipping Methods & Risk Transfer
Orders are dispatched via parcel carriers (FedEx, UPS, USPS) or freight transport (LTL/FTL) selected based on shipment weight, cubic volume, destination requirements, and delivery urgency.
Subject to the transit defect and damage coverage set forth, risk of loss and title transfer to the buyer upon carrier pickup. Product Boxes Shop supplies tracking details immediately upon carrier dispatch.
Risk of loss and title transfer to the buyer upon shipment delivery to the commercial carrier. Product Boxes Shop supplies tracking details immediately upon carrier dispatch.
4. Delivery Timeframes
Standard carrier transit across the United States requires an estimated 7 to 14 business days from the date of facility dispatch. Transit times represent estimates and are not guaranteed delivery dates.
Product Boxes Shop accepts no financial liability for carrier transit delays resulting from weather anomalies, customs holds, seasonal carrier congestion, or force majeure events.
5. Shipping Address Accuracy
Clients are required to provide complete, verified shipping addresses prior to order dispatch. Address corrections requested post-dispatch will incur carrier address modification fees billed directly to the client. Product Boxes Shop accepts zero liability for failed deliveries or lost shipments resulting from inaccurate addresses supplied by the client.
6. Shipment Inspection Protocol
Clients must perform physical inspection of all cartons immediately upon delivery. External carton damage or pallet disruption must be noted directly on the carrier’s Bill of Lading (BOL) or delivery receipt before signing.
7. Faulty, Damaged, or Mismatched Shipments
If an order arrives with structural defects, physical transit damage, or manufacturing deviations from approved proofs, Product Boxes Shop assumes full financial responsibility to remedy the issue.
Product Boxes Shop will absorb all costs required to reproduce and re-ship non-conforming or damaged units, including issuing prepaid return shipping labels for any inspection batches required by management. Claims must be submitted via email to sales@productboxesshop.com within 7 business days of delivery with photographic or video evidence documenting the defect alongside outer shipping labels.
8. Corporate Contact Channels
For inquiries concerning active shipments, transit tracking, or delivery issues, contact our logistics department:
- Email: sales@productboxesshop.com
- Phone: +1 (505) 528-2321 (Mon–Fri, 9am–6pm EST)
- Primary Address: 1209 Mountain Road PL NE # 7109 Albuquerque, NM 87110, USA
- Head Office: 7901 4th St. N STE 7447, St. Petersburg, FL 33702, USA