Returns & Refunds Policy – Product Boxes Shop

Last Updated: 11/02/2026

At Product Boxes Shop, we take pride in delivering high-quality, custom-made packaging that meets your unique requirements. As all our products are made to order, returns and refunds are subject to the following terms:

1. Order Approval & Proofing

• Before production begins, we provide digital proofs for your approval.
• It is your responsibility to review and approve all details, including size, material, color, and design.
• Once approved, no changes can be made, and the order moves to production.

2. Return Window

• You may request a return within 60 calendar days of receiving your order.
• We Accept returns for both defective and non-defective products

3. Eligibility for Returns

We do not accept returns for reasons unrelated to quality or manufacturing errors.
Returns are eligible if:

• The product has a manufacturing defect.
• The order does not match the approved proof.
• Items are damaged in transit.

4. Reporting an Issue

If you receive a defective or incorrect order:

• Provide your order number, a detailed description of the issue, and clear photos of the product.
• We Accept returns for both defective and non-defective products

5. Refunds & Replacements

• If the issue is confirmed to be our error, we will offer a free replacement or a full/partial refund, depending on the case.
• Refunds are processed to the original payment method within 7–10 business days after approval.

6. Shipping Costs

• Return shipping costs for approved returns will be covered by Product Boxes Shop.
• We are not responsible for shipping delays caused by carriers, customs, or incorrect delivery details provided by the customer.

7. Non-Returnable Items

• Custom-made products with correct specifications as per the approved proof.
• Items returned without prior authorization.

8. Contact Us

For returns, refunds, or questions about this policy:
📧 sales@productboxesshop.com
📞 +1 (505) 528-2321