Returns and Refunds

Product Boxes Shop manufactures custom-engineered packaging solutions. Because every order is customized to individual client specifications, strict protocols govern returns and refunds across the United States.

1. Return Window

Clients have exactly 7 business days from the carrier-verified delivery date to inspect orders and formally report manufacturing defects, structural errors, or shipping discrepancies.

Claims submitted after this reporting period may not qualify for return authorization or refund consideration.

2. Condition Standards & Intake Process

To qualify for an authorized return or replacement inspection, returned product batches must satisfy strict condition standards:

• Condition Standard: The returned batch must remain 100% unused, unaltered, and in original delivery packaging.
• Return Authorization: No returns are accepted without prior written Return Merchandise Authorization (RMA) issued by Product Boxes Shop. Unsolicited shipments will be refused at warehouse intake.
• Return Logistics: For verified defective, mismatched, or transit-damaged goods, Product Boxes Shop provides prepaid return shipping labels or reimburses freight expenses. For exceptional non-defective returns approved, clients are responsible for booking and funding return freight.

3. Client Remorse & Non-Defective Return Exceptions

Because custom packaging involves dedicated raw material conversion, structural dieline cutting, and custom printing, orders cannot be returned or refunded due to client remorse, project cancellation, or change of mind post-production. Because custom packaging involves dedicated raw material conversion, structural dieline cutting, and custom printing, custom orders are generally non-returnable and non-refundable post-production due to client remorse, project cancellation, or change of mind.

In rare instances where management grants exceptional return authorization for non-defective custom orders:

• The client bears full financial responsibility for return freight costs.
• A mandatory 3% restocking fee and administrative handling fee is deducted from the final credit to cover warehouse receiving, labor, inspection, and inventory processing.

4. Refund Issuance & Processing Timeline

Upon physical arrival and quality inspection of the returned batch at our facility, Product Boxes Shop will issue written confirmation approving or rejecting the claim based on defect verification. Outbound Freight Credit: Because standard outbound ground freight is included free of charge in your order price, no outbound shipping credits apply.

• Processing Timeline: Approved refund claims are processed within 30 business days and credited to the original payment method.
• Outbound Freight Credit: Because standard outbound freight is provided free of charge, no outbound shipping credits apply.

5. Non-Returnable Orders

Custom packaging orders built according to client-approved artwork and dieline specifications are strictly non-returnable and non-refundable unless a verified manufacturing defect or dimensional error departing from approved proofs is demonstrated.

6. Corporate Contact Channels

To initiate a claim, request RMA authorization, or check refund status, contact our claims department:

• Email: sales@productboxesshop.com
• Phone: +1 (505) 528-2321 (Mon–Fri, 9am–6pm EST)
• Primary Address: 1209 Mountain Road PL NE # 7109 Albuquerque, NM 87110, USA
• Head Office: 7901 4th St. N STE 7447, St. Petersburg, FL 33702, USA